| 1. |
If I buy a template at the exclusive price, does that allow me to resell or distribute the template unlimited times? |
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No, you are only allowed to use your template for one project. You may not resell or distribute that template multiple times.
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| 2. |
Is there a return policy? |
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No. Since our templates are intangible, digital products that are delivered instantly, we hold a strict no returns/refunds policy. However we strive for complete customer satisfaction, so please contact us if any issues arise from your purchase.
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| 3. |
I purchased a template but never received it. What can I do? |
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If you have not received an item you purchased from 2templates.com, please email your order number, name on order, items purchased, date of purchase, and payment method to sales@2templates.com and we will resend your products.
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| 4. |
I have a billing related issue, who do I contact? |
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If you have any issues relating to the biling aspect of your order, please send a detailed email to sales@2templates.com and it will be addressed immediately.
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| 5. |
What are the advatanges of purchasing and using a template for my site design? |
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Using a website template is the preferred method of site design these days. Not only is it simple, but it's far and away the most cost effective route as well. Our designs would typically cost several thousand dollars each if custom designed, however our low cost format allows you to get a professional site design for as low as $14.99.
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| 6. |
What is the price & exclusive price? How do they differ? |
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The lower regular price is the non-exclusive price which grants you use of your purchased template. The exclusive price removes your purchased template from our site, so no additional purchases will be made, thus granting you exclusive use of your template.
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| 7. |
How will my templates be delivered to me? |
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After you successfully purchase, your templates will be instantly available via an expiring download link. This link will be available on your order confirmation page and also will be emailed to you. You have 72 hours to download your products before your download links will expire. Your products will be packaged in ZIP format.
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| 8. |
What am I allowed & not allowed to do with my templates? |
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Each template purchase grants you one license to use your template for a single website. You may only use one instance of your purchase. You are not allowed to sell or distribute our templates (like we do), make copies, claim intellectual or exclusive ownership, or use for more than one project. This includes both regular and exclusive purchases including modified or unmodified templates.
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| 9. |
May I use your templates to develop websites for my customers? |
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Yes, absolutely. You may purchase our templates for your clients, however keep in mind you may only use each template for one project. Multiple uses of a single template purchase is strictly prohibited.
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| 10. |
How do I participate in the 2Templates affiliate program? |
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Our affiliate program is free to join. You may do so by visiting www.2templates.com/affiliates.html. Once you create an account to you be given exclusive referral links and linking banners.
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| 11. |
How can I edit a template I purchased from 2templates? |
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Editing is simple. All templates are in HTML format and are compatible with Frontpage, Dreamweaver, and Golive. All graphics include PSD format which allows easy graphic editing with Adobe Photoshop. If you need help customizing your templates, please email us at sales@2templates.com
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